Luggage Forward - Frequently Asked Questions About Luggage Shipping




frequently asked questions


General
What is luggage forwarding? What types of non-luggage items can I ship? Can I have my luggage picked up or delivered on the weekends? How far in advance can I schedule a pickup? What if my luggage arrives late? Can I have my luggage picked up from multiple locations and dropped off at the same location?

Shipping
Can my bags be picked up if I am not at home? Does my luggage need to be packaged or wrapped? If I forward my bags to a hotel, can I have them arrive earlier than my check in time? Are there different forwarding options? How do I book my return trip? What if my return order changes? Can I forward my luggage one service level for the outbound leg and another service level for the return trip? How can I be sure that my luggage will not be lost? Can I forward my luggage to another country?

Insurance
Will my luggage be insured? What does the insurance cover? Does the insurance cover the luggage when it is waiting on my porch to be picked up or after it is dropped off at the destination?

Pricing & Billing
How will I be billed? Where can I have my luggage picked up? How is the service priced?



Q. What is luggage forwarding? A. Luggage forwarding is a premium travel service that provides door-to-door luggage and sports equipment delivery.

Q. What types of non-luggage items can I forward? A. Luggage Forward will forward your sports equipment including but not limited to golf clubs, bicycles, skis, snowboards, scuba gear and more. Family items such as car seats, strollers, and portable cribs can also be forwarded. Luggage Forward always strives to meet your travel needs. For non-standard shipments, please call (866) 416-7447 to speak with a Forwarding Specialist to place your order.

Q. Can I have my luggage picked up or delivered on the weekends? A. Pick ups and drop-offs are available on Saturday in most locations. Our services are currently unavaliable on Sunday. Please call (866) 416-7447 to speak with a Forwarding Specialist about scheduling a Saturday pick up or delivery.

Q. How far in advance can I schedule a pickup? A. Luggage Forward's Automated Routing Control™ system allows you to create a shipment up to 180 days prior to the pickup of the first leg of your trip. Same day pick up is available in select areas, and must be booked by calling (866) 416-7447.

Q. What if my luggage arrives late? A. In the rare case that your luggage arrives after the quoted date given at booking for a domestic shipment, Luggage Forward will waive the shipping charge for any item that arrives late. Luggage Forward also will reimburse you for expenses deemed to be directly related to the delay up to an amount of $500 per piece of luggage. If you are shipping sports equipment and your shipment is late, Luggage Forward will not only cover the cost of comparable rental equipment, but one of our Forwarding Specialists will work to arrange for the rentals to be waiting for you upon your arrival. Because international shipments are subject to the customs clearance process, they can not be guaranteed for delivery on a specific day. Luggage Forward uses only express air service internationally and allows additional time to account for customs clearance. For more information on our service guarantees please refer to our Terms of Service.

Q. Can I have my luggage picked up from multiple locations and dropped off at the same location? A. Yes, Luggage Forward is flexible when to coordinating shipments. We offer a number of different premium services that accommodate your varying needs. For non-standard shipments, please call (866) 416-7447 and speak to a Forwarding Specialist to place your order.

Q. Can my bags be picked up if I am not at home? A. Yes. Many customers prefer to leave their bags in a designated area that is accessable for Luggage Forward's agents to pick up. When scheduling your pick up, you may request to have the bags picked up inside a side door, on a porch, in a garage, at the back door, etc. Bags may also be left with a doorman. If none of the above options are available, customers can use our PrecisePickup™ service which will guarantee that your bags are picked up within a specified one hour window. Alternatively, customers may contact Luggage Forward to locate the nearest drop off station.

Q. Does my luggage need to be packaged or wrapped? A. No. Both soft and hard sided luggage can be shipped as is. Sporting equipment and other non-luggage items may require specific packaging to insure that they are adequately protected during the shipment. Please refer to the Terms of Service or the Luggage Size Guidelines link for more information regarding allowable shipping containers and related insurance and liability details.

Q. If I forward my luggage to a hotel, can I have the bags arrive earlier than my check in time? A. Yes. Most hotels and resorts will allow their guests to forward luggage that arrives earlier than their check-in time. In many cases, customers will arrange to have their luggage is delivered to the hotel the day before their arrival. This ensures that the luggage will be waiting for them at their arrival. When scheduling a shipment, a Forwarding Specialist will contact the hotel on behalf of the client to make all the necessary shipping arrangements.

Q. Are there different forwarding options? A. Yes. For outbound shipments we offer Express, Priority, Standard and Basic service which are delivered the next, second, third and fifth business day from pickup, respectively. For return shipments, we offer an additional Economy Service, which typically is delivered 4-6 business days from pickup, but is not guaranteed to arrive on a specific day.

Q. How do I book my return trip? A. You may book a round trip online or by phone. If you are returning with a different number of bags, simply book two one-way shipments online, or call (866) 416-7447.

Q. What if my return order changes? A. If you need to change any part of your order, please call (866) 416-7447 and speak with a Forwarding Specialist.

Q. Can I forward my luggage using one service level for the outbound leg and another service level for the return trip? A. Yes. You may choose the service type for each leg of your trip. Many customers will use an expedited service such as Express or Priority for the outbound trip, and the Standard or Economy service for their return trip.

Q. How can I be sure that my luggage will not be lost? A. We at Luggage Forward pride ourselves on providing the highest level of customer service and shipment support. Each order is assigned to a dedicated Forwarding Specialist who tracks your luggage through the entire process to guard against loss or late arrival.

Q. Can I forward my luggage to another country? A. Yes. We ship to more than 200 foreign countries. Forwarding your luggage to an international destination is similar to a domestic shipment with the exception of additional information that is required for the customs clearance process. Depending on the destination, international shipments usually take between 5-9 business days.

Q. Will my luggage be insured? A. Yes, Luggage Forward includes $500 coverage for every piece of luggage that is shipped. Additional coverage can be purchased online or by calling (866) 416-7447 to speak with a Forwarding Specialist.

Q. What does the insurance cover? A. The insurance provides protection against lost or damaged luggage (beyond normal wear and tear, similar to what is experienced when checking bags on a commercial flight). Luggage Forward will reimburse our customers for the fair market value of the damaged goods, or up to the declared value if lost. Please refer to the Terms of Service for further information on insurance options and coverage.

Q. Does the insurance cover the luggage when it is waiting on my porch to be picked up or after it is dropped off at the destination? A. No. The insurance coverage protects the luggage only while it is in the possession of a Luggage Forward agent or shipper. We will work with you to ensure that you take the correct precautionary measures when leaving your baggage unattended.

Q. How will I be billed? A. At the time of booking, Luggage Forward will authorize the client’s credit card for the amount of the bags indicated. Approximately one week after delivery, Luggage Forward will process the final invoice with any necessary adjustments. Final charges may vary from the quoted charges based on the actual weight and dimensions of each item.

Q. Where can I have my luggage picked up? A. Luggage Forward can pick up luggage virtually anywhere. Typically we arrange to have your luggage picked up at your home, office or hotel.

Q. How is the service priced? A. Each shipment is individually priced by our proprietary Automated Routing Control™ system. The cost of each shipment is calculated based on the given distance and weight as well as the chosen service type.