Money-Back + $500 Guarantee
Relax, when you send your luggage with us, it is guaranteed to arrive on time or we’ll refund your money and give you up to $500 per bag to make it right. It’s simply the best luggage shipping guarantee on the planet, period. Luggage Forward is confident that your luggage will arrive on-time, in fact we guarantee it. If your bags do not arrive by end of day on or before your scheduled delivery date, barring customs delays, we will refund your money and reimburse you for incidental expenses up to $500 per late bag. This industry-leading guarantee is our way of saying you can count on us to get your luggage to your destination, on-time, every time or we’ll make it up to you.
The (not so) Fine Print
Our guarantee applies to every service we offer: domestic (U.S.) services ranging from overnight Express to seven day Economy and all international services whose door-to-door transit times are country specific and factor in additional time for routine customs inspections. Our Guarantee excludes delays caused by factors beyond our control including but not limited to customs delays, local or national weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. Please view our Terms of Service for more information about our guarantee.
All we do is ship luggage, we are obsessed with improving our process and lowering our prices and we believe we are the best at what we do but don’t take our word for it: Follow us on Facebook and see what others are saying about us. Check out the latest Luggage Forward tweets on our Twitter feed. Or read customer reviews at Yelp.