You (hereinafter “Customer”) agree to and acknowledge the following with respect to any services ordered by you or on your behalf from Luggage Forward, Inc. (hereinafter “Luggage Forward”):

RATES
Rates generated on the Luggage Forward website, www.luggageforward.com, or by a Luggage Forward customer service representative are based upon the information provided at the time of inquiry. Final rates will be based upon actual weights and dimensions of each suitcase, box or case (hereinafter "Item") verified during the shipment process. Dimensions are calculated from the widest point of each side. If the actual weight or dimension of any shipped Item exceeds that of the quoted Item, rates will adjust to reflect the next largest available Item class. If a larger class does not exist, additional charges will be prorated for the weight or dimension exceeding the quoted allowance. Final charges may differ from quoted prices due to actual weights and dimensions. All services are not available in all areas. Rates are subject to change without notice.

PACKAGING
All customers are required to adequately package the contents of their shipments with the necessary protective material to prevent damage. Bicycles and surfboards must be packaged in hard-sided (rigid plastic, heavy corrugated cardboard, or similar). Customers may contact Luggage Forward for further information on acceptable packaging guidelines. All Items must have a shipping label provided by Luggage Forward securely attached to the outside of each Item and all Items must have a copy of the shipping label placed inside. Failure to perform these actions may result in a delay of service or a complete loss of your Item and may void any warrantees expressly provided to you below.

LOCKING YOUR LUGGAGE
Items traveling domestically within the 50 United States must be locked. Failure to lock luggage will void Customer’s right to file a claim for lost or missing contents of Items. Items traveling internationally must be unlocked as, Items may have to be opened as a normal part of the screening process. If you lock or otherwise seal your Items and the agent cannot open your Item through other means, then the lock or seal may have to be broken. Luggage Forward is not liable for damage caused to locked bags or sealed packages that must be opened for security or customs screening purposes. Locking any Item traveling internationally can cause delays which will void our service guarantees.

CANCELLATION
Luggage Forward will make every effort possible to limit cancellation fees. Luggage Forward’s policy is to charge a cancellation fee of $25 for any cancelled shipment. If a shipment is cancelled within 72 hours of the original scheduled pickup time, the cancellation fee is assessed at 10% of the order cost. Please note that the minimum charge for any cancellation is $25. Cancellations cannot be guaranteed within 24 hours of the pickup date. In certain cases the customer may be responsible for the full order based on the circumstances.

Changes to pickup dates and times cannot be guaranteed with less than 24 hours of advance notice. In some circumstances, a change fee may be applied. Luggage Forward understands that travel schedules can change and we will make reasonable efforts to minimize fees incurred from cancellations and scheduling changes.

INDEMNITY
Customer agrees to defend, indemnify and hold Luggage Forward and its owners, officers, directors, shareholders, workers, clients, and agents harmless from all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys’ fees, arising from or related to your acts or omissions in connection with your use of this website or any of the Luggage Forward Services, including but not limited to, your shipment of any Disallowed Goods as defined below.

SIGNATURE RELEASE
Luggage Forward allows Items to be delivered without a signature release. It is at the discretion of the Luggage Forward shipping agent as to whether or not a shipment should be released without a signature at the time of delivery. It is the responsibility of the Customer to request that Item(s) require a signature for delivery at the time of booking. Once any order is delivered, Luggage Forward is not responsible for any Item released without signature. If a shipment’s destination is a business, a signature may be required for delivery. Luggage Forward will not be liable for delayed shipments due to a business being closed, or the absence or refusal of a person to sign for the shipment.

ADDRESS INFORMATION
Luggage Forward is not responsible for delay or loss of any Item resulting from incorrect, incomplete or invalid address information provided by Customer. The Customer will be responsible for any charges associated with correcting or changing address information and/or charges associated with returning undeliverable items to the origin address. Luggage Forward cannot ship to PO boxes.

DISALLOWED GOODS
Luggage Forward will not ship any of the following:
• Valuables (electronics, jewelry, china, antiques, etc)
• Explosives, firearms, flammables, tear gas, mace, pepper spray
• Perishables (food, plants, beverages, etc)
• Dirt (commonly found on golf clubs and shoes)
• Fragile, breakable, or temperature sensitive items
• Pets, insects, animals
• Cash or cash equivalents
• Hazardous materials (dry ice, gasoline, wet or lithium batteries, poisons, infectious substances, etc)
• Musical instruments
• Pressurized containers (CO2 cartridges, aerosol cans, etc)
• Photographic equipment
• Software or components
• Documents, furs, works of art or other similar valuable items
• Securities and negotiable papers
• Human or animal remains
• Alcoholic beverages, or anything containing alcohol (wine, perfume, cologne, etc)
• Tobacco or tobacco products
• Illegal narcotics/drugs
• Pornographic materials
• Any other item specified from time to time by Luggage Forward

WARRANTEES

Delayed Shipments
In the event that an Item is delayed, Luggage Forward will make every effort to locate the Item in a timely manner and deliver the Item to its intended destination. Luggage Forward will be in no way responsible for any losses, personal or business related, arising from the delayed Item. In the event that an Item shipped does not arrive on or before 11;59pm local time on the scheduled delivery date (EXCLUDING DELAYS CAUSED BY FACTORS PREVIOUSLY MENTIONED), Luggage Forward will provide a reimbursement for the amount paid in full for the shipment of the delayed Item. Luggage Forward will also provide reimbursement of expenses incurred as a direct result of the delay of up to $200.00 per day per Item until the day the delayed Item arrives. Reimbursements of expenses are not to exceed a total of $500.00 per Item. Any expenditure must be approved in advance by Luggage Forward. Receipts must be submitted to Luggage Forward for reimbursement. The actual claims process time will vary on a case-by-case basis.

Lost Shipments
In the case of a missing Item, Luggage Forward will have eight business days following the scheduled delivery date to locate the Item and notify the Customer of the status. If the Item is not located within this time period, Luggage Forward will then proceed to gather information to process a claim for up to the amount in which the lost Item(s) were insured. The actual claims process time will vary on a case-by-case basis.

Damaged Shipments
Luggage Forward has no liability for damage or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to baggage. If an Item is damaged excluding “normal wear and tear,” a claim must be submitted within 14 days of delivery. Luggage Forward must be given access to assess the damage for the claim to be paid up to but not exceeding the amount for which the damaged item was insured upon proof of value. The maximum reimbursement for damage to any suitcase, bag, case or other outer container will be $500. Customer must retain all outer packaging used for the shipment in order to submit a claim. Packaging must conform with guidelines above in order to submit a claim. The actual claims process time will vary on a case-by-case basis.

INTERNATIONAL SHIPMENTS
If an Item is delayed in customs, Luggage Forward will make every possible effort to resolve the issue and have the Item released, yet customs delays are out of the realm of Luggage Forward’s immediate authority. Notwithstanding anything to the contrary set forth herein, Luggage Forward will not be liable for delays that occur due to customs inspections for international shipments. At the time of shipping, a Luggage Forward customer service representative will make all reasonable preventative measures possible to reduce the complexity of the customs inspection process. To ensure an expedited customs clearance process and to minimize duties, taxes or other fees imposed by customs or similar authorities. Customer is responsible for supplying Luggage Forward with the complete contents of each Item in the shipment. To minimize the possibility of clearance delays, all documents and images provided to Luggage Forward must be clear and legible. Any duties, taxes or other fees incurred during the customs inspection process will be passed on to the customer. Fees may be charged to Customer’s credit card given during booking or may be billed directly from third party customs brokerage or shipping company. Items delayed due to Customs or similar authorities during international shipments will not be covered under the Delayed Shipments Warrantee. You acknowledge that any goods shipped by Luggage Forward are subject to confiscation by United States and foreign customs officials and other similar agencies. Disallowed items vary from country to country, please contact Luggage Forward if you have a question about forwarding a specific item to a specific country.

RIGHT TO INSPECT
Luggage Forward and its agents reserve the right to inspect and open any Item shipped by Luggage Forward.

WARRANTY AND LIABILITY DISCLAIMER
EXCEPT FOR THE EXPRESS WARRANTIES MADE TO YOU UNDER THE HEADING ABOVE ENTITLED “WARRANTEES”, ALL INFORMATION CONTAINED ON THIS WEBSITE AND ANY AND ALL SERVICES PROVIDED TO YOU BY LUGGAGE FORWARD ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND. LUGGAGE FORWARD, ITS AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE INFORMATION ON THIS WEBSITE AND ANY SERVICES PROVIDED TO YOU BY LUGGAGE FORWARD, ITS EMPLOYEES, AGENTS, AFFILIATES OR SUPPLIERS, INCLUDING, BUT NOT LIMITED TO ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE SHIPPING AND TRANSPORTATION COMPANIES PROVIDING SERVICES FOR AND ON BEHALF OF LUGGAGE FORWARD ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF LUGGAGE FORWARD OR ITS AFFILIATES. LUGGAGE FORWARD AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SHIPPING OR TRANSPORTATION COMPANIES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. LUGGAGE FORWARD AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL LUGGAGE FORWARD, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEB SITE, OR FOR ANY SERVICES OBTAINED THROUGH THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF LUGGAGE FORWARD, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL LUGGAGE FORWARD, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF THE LESSER OF THE FEES PAID BY YOU TO LUGGAGE FORWARD DURING THE ONE MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR $100.

GENERAL
This agreement is governed by the laws of the Commonwealth of Massachusetts, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Boston, Massachusetts, USA, in all disputes arising out of or relating to the use of this website, any purchases made using this website or any services provided to you by Luggage Forward. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Luggage Forward with respect to this website and any services provided to you by Luggage Forward and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Luggage Forward with respect to the matter set forth herein. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Neither Luggage Forward nor any Affiliate or any of their respective Suppliers shall be deemed to be in default of this Agreement or be liable for any delay or failure in performance resulting directly or indirectly from any act of God, civil or military authority, civil disturbance, war, strike, fire, earthquake or other cause beyond its control.

You further agree that you have read and agree to be bound by the additional terms contained in Luggage Forward’s “Terms of Use and Privacy Policy” which may be found on Luggage Forward’s website.

Any rights not expressly granted herein are reserved.