Both Luggage Free and Luggage Forward have been providing door-to-door luggage delivery service for more than a decade. Being among the original luggage shipping companies, the two services are often compared. Though both ship luggage door-to-door, send luggage overseas and deliver luggage to cruise ships; there are some significant differences in the pricing models, service benefits and guarantees.
| LUGGAGE FREE |  |
|
|---|---|---|
| Service Began | 2003 | 2005 |
| Countries Served | 130 | 214 |
| Booking & Rates | ||
| Online Booking |  Physical addresses onlyOnline booking form only supports shipments to/from physical addresses. |
 Any address or cruise portOnline booking to any physical address in 200+ countries and 170 cruise ports, including river cruises |
| All-Inclusive Rates |  Per pound, plus feesLuggage Free charges per pound, charges $50 for 1-4 hour pickup window, and reserves the right to assess fuel and other surcharges. |
One flat rateSimple per-bag rate with no additional fees. |
| Up-Front Pricing | Rate calculated, billed laterThe price is only estimated at booking. The final price determined and billed later based n”the actual weight OR dimensional weight of each piece.” |
Flat rate at bookingThe price you see up front is the total price you’ll pay, no surprises. |
| Price Match | No price match |
Price match + $25 creditApplies to all similar services. |
| RELIABILITY & SECURITY | ||
| On-time Guarantee | Not all shipmentsOn-time guarantee only applies to “full price” shipments. |
Global, all shipmentsDouble money back on-time guarantee has been in place for all shipments since 2005. |
| Luggage Tags | Comp option print onlyOnly self-print shipping labels provided with standard service. |
Secure tags for each bagCustom-engineered polymer luggage tags are included in price for each bag and are sent to you before pickup. |
| Address Validation | No automatic validationAddresses submitted online as unverified text fields. |
Real-time, global validationAddresses are programmatically verified in real time for accuracy and completeness to reduce shipping delays. |
| SERVICE & CONVENIENCE | ||
| Online Tracking | No online tracking |
Real-time online tracking |
| Electronic Processing | ? | Fully automatedFully automated end-to-end digital information capture, processing, dispatch, and issue identification. |
Rate Comparison
When comparing luggage shipping rates of Luggage Free vs Luggage Forward, it is important to take into account the specifics of what you are sending and where it is going. The below charts are a sample of pricing of sending a 50lb suitcase that measures 62″ in total (L + W + H) with Luggage Free vs Luggage Forward. Keep in mind, depending on the final weight or size that Luggage Free determines, you may pay even more. We’re so confident, we guarantee that our rates are the lowest!
Domestic (U.S.)
| LUGGAGE FREEPrices include $50 “full service” pickup: one hour pickup window and luggage wrapping in “most cases.” |
Prices include customized shipping tags sent to you and two hour pickup window (up to four hours for five day service). |
|
|---|---|---|
| Next Day | $313 | $219 |
| Two Day | $275 | $179 |
| Three Day | $250 | $119 |
| Five Day | $160 | $99 |
International
| Prices include customized shipping tags sent to you and two hour pickup window |
LUGGAGE FREEPrices include $50 “full service” pickup: four hour pickup window, no luggage wrapping. |
|
|---|---|---|
| US > UK | $279 | $269 |
| UK > US | $318 | $259 |
| US > Italy | $279 | $254 |
| US > Australia | $411 | $379 |