Both Luggage Free and Luggage Forward have been providing door-to-door luggage delivery service for more than eight years. Being among the original luggage shipping companies, the two services are often compared. Though both ship luggage door-to-door, send luggage overseas and deliver luggage to cruise ships; there are some significant differences in the pricing models, service benefits and guarantees.
All inclusive rate
Luggage Forward has simple bag categories to choose from. The price you see up front is the total price you’ll pay.
Per pound, plus fees
Luggage Free charges per pound, adds pickup fee of $50 and reserves the right to assess fuel and other surcharges.
Refund plus $500
Every bag shipped with Luggage Forward anywhere in the world is guaranteed to arrive on time, or you will receive a full refund plus up to $500 of expense reimbursement.
Luggage Free also has an on-time guarantee, which states “If we have not attempted to deliver your shipment on or before your scheduled delivery date, your shipment is done at no charge.”
Real-time online, mobile tracking
You can track your bags sent with Luggage Forward 24/7 online or using a mobile device.
You must call Luggage Free to obtain tracking status of your luggage.
Best Price Assurance
Price match + $25
Luggage Forward will match the price of any comparable luggage shipping service, plus give you $25 toward a future shipment.
Luggage Free does not offer any type of price guarantee or price matching.