Client Loyalty Analyst

Luggage Forward is looking for smart, forward-thinking problem solvers to join our world-class organization! If you are organized, motivated and enjoy working in a team environment, we want to hear from you. We regularly work with high profile clients and public figures on a regular basis, so discretion and good judgment is critical. And you’ll need to be as dedicated to our Core Values as we are.

Title: Client Loyalty Analyst
Location: Boston, MA
Industry: Travel
Specialty: Customer Support
Hours: Full-time, 40 hours per week
Salary: USD 45,000

The Role

This is an entry level position for those who seek experience in a start up environment and intend to develop their career with a growing company. Candidates should enjoy working with people, and solving problems. You will excel at Luggage Forward if you are enthusiastic about:


  • Talking with and helping people
  • Being a subject matter expert within the travel industry
  • Demonstrating a sense of urgency and commitment to our valued clients
  • Managing time effectively and multi-tasking to complete objectives
  • Triaging priorities on the fly and communicating shifts with the team
  • Working cohesively with multiple teams to accomplish goals
  • Communicating effectively and concisely to all levels of management
  • Working with our business partners to resolve time-sensitive issues
  • Demonstrating integrity, maturity and a constructive approach to overcome challenges


We hire people who are organized and driven to succeed and have a strong appetite for working in a team atmosphere. Specific requirements include:

  • Evidence of excellence in an educational and/or professional environment
  • Extremely polished oral communication skills, both in person and on the phone, as well as excellent written communications skills
  • Acute attention to detail, excellent organizational and problem-solving skills
  • Excellent computer skills required


  • Wellness: Comprehensive medical, dental and vision plans.
  • Transportation: Pre-tax public transit and parking
  • Vacation: Paid holidays and generous paid time off policy


  • Profit sharing and 401k match

If Luggage Forward sounds like a great place to start your career, or to take the next step in your career, tell us why we should hire you! Send us your resume and a brief cover letter. If we think you’ll be a good fit, we’ll set up a phone interview.

Date Posted: 2021-10-01