Terms of Service

Luggage Forward – Terms of Service

Last Updated: February 3, 2026

These Terms of Service (“Terms”) govern the shipment and delivery services (“Services”) provided by Luggage Forward, LLC (“Luggage Forward,” “we,” or “us”). By scheduling, booking, or tendering any Item for shipment through Luggage Forward, the customer (“Customer,” “you”) agrees to be bound by these Terms, and all policies referenced herein, including the Privacy Policy, which is incorporated by reference and forms an integral part of this Agreement.

Recitals

Luggage Forward provides luggage and sports equipment shipping services and Customer desires to utilize the services. Luggage Forward is willing to offer its services to Customer in accordance with the terms of this agreement and the operating rules or policies published by Luggage Forward.

Description of Service

Luggage Forward arranges for Items to be transported by one or more third-party shipping companies (“Carriers”). Customer acknowledges and agrees that all shipments are subject to the Carrier’s terms, tariffs, rules, procedures, and conditions of carriage, each of which is incorporated by reference. Luggage Forward reserves the right to at its sole discretion refuse, cancel, terminate or hold any booking when, in the judgment of Luggage Forward, it may not comply with the terms of this agreement, is undeliverable, is unfit for shipment, could be easily damaged, is going to or from an non-serviceable address, and/or may contain possible dangerous, regulated or illegal items.

Luggage Forward will make all commercially reasonable efforts to manage all necessary customer service functions and logistics arrangements, including coordination and oversight of contracted Carriers, provided that the Customer provides timely and accurate information when available, concerning the shipment.

Luggage Forward may modify, suspend, or discontinue any aspect of the Services in its discretion. Where such modification materially affects Customer’s legal rights, Luggage Forward will provide reasonable notice; however, operational changes, carrier substitutions, feature adjustments, routing decisions, and service-level modifications may occur without prior notice. Customer further agrees that Carrier terms may be updated from time to time and that the Carrier’s determinations regarding handling, packaging adequacy, scanning, routing, delivery attempts, and loss/damage assessments are final and binding for purposes of any claim.

Shipments Involving Minors and Camp Shipments. Certain shipments arranged through Luggage Forward may involve luggage or personal items belonging to a minor, including shipments to or from summer camps, schools, or similar programs (“Camp Shipments”). Customer represents and warrants that any such shipment is arranged by a parent, legal guardian, camp, school, or other authorized adult, and not by a minor.

Luggage Forward does not contract directly with children, does not permit minors to create accounts, and does not knowingly collect personal information directly from children. Any information relating to a minor is provided by an authorized adult and is used solely for logistics, routing, delivery, and return purposes.

Privacy and Data Protection

Luggage Forward’s collection, use, storage, and disclosure of personal information are governed by the Privacy Policy, as updated from time to time. By using the Services, you acknowledge that you have reviewed the Privacy Policy and consent to the practices described therein.

Any information provided by Customer relating to a shipment, including information relating to minors or camp shipments, is subject to the Privacy Policy and is provided at Customer’s direction and responsibility.

Assignment of Claims against Carrier. Customer assigns to Luggage Forward any and all claims Customer may now have or later acquire against any carrier, and agrees to fully cooperate (at Customer’s expense) in filing, documenting, supporting, or enforcing such claims. Customer irrevocably waives any direct claim against any carrier for shipments booked through Luggage Forward. Customer further agrees not to dispute or interfere with Luggage Forward’s handling, settlement, compromise, or release of such claims, and acknowledges that Luggage Forward has sole discretion to determine whether and how a Carrier claim will be pursued.

Rates and Payment

Customer agrees to pay all fees associated with the Services, including transportation charges, accessorial fees, duties, taxes, and any Carrier-assessed surcharges. Rates generated on the Luggage Forward website or customer service representative are based upon the information provided by the Customer at the time of inquiry. Final rates may be based upon actual weights and dimensions of each suitcase, box or case (hereinafter each an “Item” and collectively “Items”) that is shipped and will be verified during the shipment process.

If the actual weight or dimensions, calculated from the widest point of each side, of any shipped Item exceeds the maximum allowed for the quoted Item category, rates may adjust to reflect the next largest available Item category. If a larger category does not exist, additional charges will be prorated for the weight or dimension exceeding the maximum allowed in the largest category.

Any rate adjustment will be charged to the payment method used for the booking. If Luggage Forward is unable to charge the original payment method, Luggage Forward may bill other payment methods on file or the Customer may be notified via email with instructions to settle the outstanding balance. Failure to pay the outstanding balance within 30 days may result in a one time $20 late fee + 1% compounding monthly interest on the outstanding balance until it is paid. Customer acknowledges and agrees that Luggage Forward has permission to bill their credit card for any rate adjustment without further authorization.

Customer may dispute any rate adjustment within 7 days of the notification of the adjustment and Luggage Forward will make commercially reasonable efforts to investigate disputes. The final determination regarding the accuracy of disputed size or weight data will be at the sole discretion of the Carriers. Customer remains responsible for payment regardless of any dispute with recipients, third parties, or travel providers.

Customer may be responsible for paying all accessory fees charged by a Carrier, including large package fees, address correction fees, change of delivery location including for cruise port changes, and delivery intercept fees. Additional charges may apply if Items differ from declared descriptions, require re-labeling, require repackaging, or require Carrier intervention.

Customer is responsible for all fees charged by a pickup or delivery location, such as a hotel or resort, cruise port, or carrier retail location for handling the shipment. Customer should contact Luggage Forward to resolve any billing or service related matters. Luggage Forward will make every effort to resolve issues to Customer’s satisfaction in accordance with these Terms. Initiating a credit card chargeback of any transaction shall void any warranties expressly provided to you herein. All services are not available in all areas. Rates are subject to change without notice.

Shipment Requirements

Packaging Standards. Customer must ensure that all Items are properly and securely packaged in accordance with Luggage Forward guidelines and applicable Carrier requirements. Customer is solely responsible for adequately packaging shipment contents with sufficient protective materials to prevent damage during transit. Luggage Forward has no liability for damage to, or loss of, any Item or its contents resulting from over-packing, insufficient packaging, or non-compliant packaging. Failure to package Items in accordance with these requirements voids all Value Protection and all loss or damage coverage. Customer may contact Luggage Forward for additional information regarding acceptable packaging guidelines. Luggage Forward accepts no liability for cosmetic or surface damage of any kind, including damage to the exterior of an Item caused by adhesive from Waybill pouches or tape, soiling, marking, or similar surface conditions.

Containers. Items shipped in suitcases or purpose-built travel cases (e.g., golf, ski, snowboard) may be shipped without an outer box, provided the case is in good condition and properly secured. Bicycles must be packaged in a hard-sided case (rigid plastic, heavy corrugated cardboard or similar) with adequate internal padding as defined on the Luggage Forward website. If shipping a Box, Customers must use a new, heavy-duty, double-walled, corrugated cardboard box that is rated for the weight of the contents. Boxes that are used, single-walled, lightweight/retail, damaged, or otherwise not fit for shipping are not permitted. Luggage Forward may refuse, reclassify, or assess additional charges for Items tendered in non-compliant packaging and is not liable for damage or loss arising from failure to meet these requirements. Non-permitted containers include, without limitation, plastic bins, plastic moving or storage bags, or unsealed packaging. Shipments tendered in non-permitted containers or otherwise in violation of these packaging requirements are excluded from all liability, coverage, guarantees, and Value Protection.

All Items must have a shipping label provided by Luggage Forward securely attached to the outside of each Item, per directions provided by Luggage Forward, and all Items must have a copy of the shipping label placed inside. Any other shipping labels must be removed from the outside of the package. Failure to perform these actions may result in a delay of service or a complete loss of your Item and will void any warranties expressly provided to you herein.

Disallowed Goods. Customer may not ship any Disallowed Goods as defined by Luggage Forward policies. If Disallowed Goods are included—whether declared or undeclared—all guarantees, protections, reimbursements, and value protection are void.

Customer Representations. Customer represents that all shipment information (e.g., weight, dimensions, value, contents) is accurate. Any misrepresentation, omission, or incorrect declaration may result in additional charges, denial of claims, or voiding of protections.

Camp Shipment Labeling and Identifiers. For Camp Shipments, Customer is encouraged to use unique identifiers, session codes, cabin or unit designations, or similar non-descriptive labels rather than a minor’s full name, wherever practicable. Luggage Forward does not require the inclusion of a minor’s age, date of birth, or other sensitive personal details on shipping labels or manifests.

Documentation. Customer is responsible for providing complete and correct documentation, including customs forms where applicable. Failure to provide documentation, incomplete forms, or delayed submission voids delivery guarantees.

Locking Your Items

Domestic Shipments. Items traveling within the United States must be locked. Failure to lock Items will void Customer’s right to file a claim for lost or missing contents of Items. In the event of missing items, Luggage Forward may require proof that Items were locked prior to entering transit.

International Shipments. Items traveling outside of the United States must be unlocked as Items may have to be opened as a normal part of the Customs screening process. If Customer locks or otherwise seals an Item and Customs cannot open Item through other means, then the lock or seal may have to be broken. Luggage Forward is not liable for damage caused to locked or sealed Items that must be opened for security or Customs screening purposes. Locking any Item traveling internationally can cause extended delays and will void any warranties expressly provided to you herein. Zip ties or other removable fasteners may be used to secure items internationally.

Cancellations and Changes

Luggage Forward understands that travel schedules can change and we will make every reasonable effort to minimize fees resulting from cancellations and scheduling changes. Cancellations submitted two (2) business days or more before the original pickup date are eligible for a full refund. Cancellations within two (2) business days of the original pickup date or after date will incur a $50 cancellation fee. Bookings that are suspected to be fraudulent are subject to cancellation while forfeiting refunds and credits, and rendering the account ineligible for future bookings.

All refunds will be issued to the original payment method within ten business days unless the cancellation is requested more than 120 days after the booking date, in which case the refund may be processed as a check, PayPal payment or applied to your user account as a credit for future Luggage Forward Service.

Changes made prior to the original scheduled pickup date are subject to any rate difference resulting from the changes including, but not limited to: address, service type, bag quantity, bag type, value protection or cruise port. Changes made to the original booking information may impact the service we are able to provide. A reprocessing fee of up to $25 may apply if new luggage tags are shipped to you.

Any change to a booking including, but not limited to, changes to item type, item count, origin, or destination, must be requested at least two (2) business days prior to the scheduled pickup date. Changes requested within two (2) business days of the scheduled pickup (or after pickup) may void any service guarantees and may be ineligible for a refund with the exception of packages dropped off and scanned at a carrier location.

Indemnity

Customer agrees to defend, indemnify and hold Luggage Forward and its owners, officers, directors, shareholders, workers, clients, and agents harmless from all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys’ fees, arising from or related to your acts or omissions in connection with your use of this website or any of the Luggage Forward Services, including but not limited to, your shipment of any Disallowed Goods or Prohibited Items as defined below. Customer’s indemnification obligations include claims arising from Customer’s provision of personal information in violation of these Terms or the Privacy Policy, and without limitation, claims arising from or related to the shipment of Items belonging to minors, the inclusion of personal information on labels or documentation, or any alleged violation of privacy, child protection, or data protection laws resulting from information supplied by Customer.

Signature Release

Items may be delivered without a signature at the sole discretion of the delivery driver. Luggage Forward is not responsible for any Item delivered with or without signature. If a shipment is delivered to a business, a signature may be required for delivery. Luggage Forward will not be liable for delayed shipments due to a business being closed, or the absence or refusal of a person to sign for the shipment.

Address Information

Luggage Forward is not responsible for delay or loss of any Item resulting from incorrect, incomplete or invalid address information provided by Customer. The Customer will be responsible for any charges associated with correcting or changing address information and/or charges associated with returning undeliverable items to the origin address. The Customer will also be responsible for any additional charges associated with a booking made incorrectly for delivery to or collection from a cruise port. Luggage Forward cannot deliver Items to Post Office boxes, airports, and may not be able to deliver to certain APO addresses.

Addresses for Camp Shipments. Where a Camp Shipment includes a residential address, Customer represents that such address belongs to a parent or legal guardian or is otherwise authorized for use. Luggage Forward is not responsible for any loss, delay, misdelivery, or third-party disclosure arising from address or labeling information provided by Customer, including the inclusion of personal identifiers beyond those necessary for delivery.

Delays and Unattended Property

Luggage Forward is not responsible for delays caused by events beyond its reasonable control, including, without limitation: acts of God; war; pandemics; civil unrest; labor disputes; weather events; disruptions in air or ground transportation networks; failure of delivery equipment; acts or omissions of public authorities or Customs; security or regulatory requirements; incorrect or incomplete address information; insufficient shipment information provided by Customer; refusal or unavailability of a person to accept delivery; improperly packaged liquids or hazardous materials; or seizure or delay by Customs or similar authorities. Delays resulting from any of the foregoing void all responsibility and liability of Luggage Forward for delayed delivery. Luggage Forward is not liable for loss of or damage to Items left unattended while awaiting pickup, or for property left unattended after delivery.

Disallowed Goods and Prohibited Items

For safety, regulatory, and operational reasons, certain items cannot be shipped through Luggage Forward under any circumstances. Customer is solely responsible for ensuring that no prohibited or restricted items are included in any shipment. No service shall be rendered for the transportation of any item that presents an operational, legal, safety, regulatory, or reputational risk, as determined by Luggage Forward in its sole discretion. Any shipment containing any of the following items (collectively, “Disallowed Goods”) may violate local, state, or federal law and will void all warranties, guarantees, credits, and protections provided under these Terms. Disallowed Goods include, without limitation:

Electronics including, but not limited to, laptops, personal computers, stereo equipment, personal audio devices, cell phones, range finders, and plasma screens
Batteries including all wet or lithium batteries including, but not limited to, batteries integrated within electronic devices such as cell phones, laptops, tablets personal audio devices, and tracking devices
Alcohol including alcoholic beverages, or anything containing alcohol including, but not limited to, perfume, cologne, insect repellent
Drugs including all illegal narcotics, prescription medications, vitamins, supplements and medical equipment (including test meters) as defined by any jurisdiction where a shipment may originate, terminate or pass through during transportation
Gambling Devices
Firearms & Ammunition
Hazardous Materials including infectious substances, poisons, hazardous or corrosive chemicals, poisons, tear gas, mace, pepper spray, dry ice, infectious substances, any explosives such as fireworks and any flammable or combustible materials such as gasoline
Pressurized Containers including, but not limited to, aerosol cans and CO2 cartridges
Live Animals including pets and insects
Animal Carcasses including animal corpses, animal heads or other parts for taxidermy and meat or poultry products intended for human consumption
Human Remains including human corpses, fetal remains, human body parts, cremated or disinterred human remains, or components thereof
Hazardous Waste including, but not limited to, used hypodermic needles or syringes, or other medical waste or as defined as a solid waste that meets any of the criteria of the hazardous waste
Waste including any items considered garbage or intended for disposal
Cash or Negotiable Papers including coins, cash, currency stocks, bonds, cash letters or cash equivalents, including, but not limited to, food stamps, postage stamps, traveler’s checks, lottery tickets, money orders, gift cards and gift certificates, prepaid calling cards (excluding those that require a code for activation), bond coupons, and bearer bonds, and negotiable instruments (such as drafts, bills of exchange, or promissory notes, checks); or other cash equivalents
Tobacco products, including cigarettes, cigars, chewing tobacco and pipes
Any food item including spices, oils or any other organic matter or perishable items
Any item considered hazardous material by the Federal Aviation Administration: https://www.faa.gov/hazmat/packsafe/
Any other item specified from time to time by Luggage Forward including packages that are wet, leaking or emit an odor of any kind; shipments that may cause damage or delay to equipment, personnel or other shipments; or shipments or commodities that require a local, state or federal license for their transportation or that are prohibited by applicable local, state or federal law. Any shipment tendered by Customer that contains any of the above commodities may be returned to the origin address at the Customer’s expense.

Violators of the Federal Hazardous Materials Regulations (49 CFR Parts 100–185) may be subject to civil penalties of up to $75,000 per violation (or $175,000 per violation if the violation results in serious injury or substantial property damage).

Shipment of Disallowed Goods constitutes a material breach of these Terms. Luggage Forward reserves the right to refuse, remove, return, confiscate, or dispose of any such items without liability, reimbursement, or notice, as required by law or Carrier policy.

Value Protection

Customer may purchase optional Value Protection for eligible Items. Value Protection is not insurance and is provided solely as a contractual limitation of Luggage Forward liability. Luggage Forward’s maximum liability for major damage to and/or loss of the contents any Item (EXCLUDING NORMAL, ORDINARY AND CUSTOMARY WEAR AND TEAR) is limited to the lesser of the actual value or $500.00, unless Customer declares a higher value and pays an additional charge to purchase additional Value Protection in advance of the Item being shipped, and adequately documents any actual loss in a timely manner. The actual claims process time will vary on a case-by-case basis. Only one claim can be filed in connection with each Item. Acceptance of payment of a claim and/or acceptance of a shipping waiver to work directly with the carrier shall extinguish any further right to recover in connection with that Item. This Value Protection does not constitute, nor do we provide, cargo liability insurance or any other type of insurance. It does not cover, and Luggage Forward is in no way liable, for any subsequent losses resulting from damaged or lost Items or any of the costs incurred with replacement of those goods. Value Protection covers only the lesser of: (i) the purchased protection amount; (ii) the documented depreciated value; or (iii) the actual repair cost.

Value Protection does not apply to, and Luggage Forward has no liability for, loss of or damage to the following Items or contents, regardless of the Value Protection amount purchased:

Electronics, including laptops, personal computers, stereo equipment, personal audio devices, cell phones, and display screens
Fragile or temperature-sensitive Items, including glassware, mirrors, ceramics, porcelains, china, crystal, framed glass, and similar items
Musical instruments
Software or hardware components
Valuables, including items of unusual or difficult-to-ascertain value
Works of art, including paintings, drawings, sculptures, tapestries, limited-edition prints, and collector art
Collector’s items, including coins, stamps, sports cards, souvenirs, and memorabilia
Furs, including fur clothing and pelts
Antiques, including furniture, tableware, and glassware whose value is derived from age, rarity, or historical significance
Jewelry and watches, including precious or semi-precious stones and metals
Precious metals and gems, including bullion, bars, dust, or scrap
Scale models and prototypes, including architectural models and dollhouses
Photographic and recording equipment, including cameras, film, recordings, and media
Surfboards and paddleboards
Disallowed or Prohibited Goods as defined in these Terms
Cash, documents or other irreplaceable items
Any other item specified from time to time by Luggage Forward

Any shipment containing any of the foregoing Items voids any warranties or Value Protection expressly provided under these Terms. Value Protection does not apply to any delay, loss, or damage arising from events for which Luggage Forward bears no responsibility, including those described in the Delays and Unattended Property section of these Terms.

Limited Guarantee

All Shipments

Packaging Requirement. All Items must be packaged in accordance with Luggage Forward packaging guidelines. Customer must retain all outer packaging used for the shipment in order to submit any damage claim. Failure to comply with packaging requirements or to retain packaging voids all damage claims.

Customer Responsibilities. Customer is responsible for ensuring that all Items are properly prepared, accurately labeled, and available for pickup as scheduled. Customer must comply with all Carrier instructions and ensure that all required documentation is complete and accurate.

No consequential damages. Luggage Forward is not liable for missed cruises, missed flights, hotel costs, lost income, or any consequential losses.

Claims. All claims must be submitted within the applicable deadlines set forth below and in accordance with required procedures. Claims processing timelines may vary depending on the circumstances. Customer may be required to execute a claims release agreement as a condition of receiving any payment.

Final Settlement. Acceptance of any payment, credit, or other compensation from Luggage Forward—whether under Value Protection or the Double Money-Back Guarantee—constitutes a full and final settlement of all claims related to that Item. Customer releases Luggage Forward from any further liability and agrees not to pursue additional claims, chargebacks, or legal action relating to that Item.

Delayed Shipments

Double Money-Back Guarantee. In the event that an Item is delayed, Luggage Forward will make commercially reasonable efforts to locate the Item in a timely manner and deliver the Item to its intended destination. Luggage Forward will be in no way responsible for any losses, personal or business related, arising from the delayed Item. If an Item is picked up on the scheduled pickup date and is not delivered on or before 11:59 p.m. local time on the guaranteed delivery date (excluding delays caused by events outside Luggage Forward’s control, see Delays and Unattended Property), Customer’s sole and exclusive remedy for a Delayed Shipment is a refund of double the transportation charge (“Double Money-Back Guarantee” or “DMB”).

Exclusions (Guarantee is void). The Double Money-Back Guarantee is void if: the shipment contains Disallowed Goods; the Item is locked (international shipments); there is a weather delay, customs hold, or government action; documentation is incomplete or incorrect; Customer requests a later delivery date; Carrier makes a timely first attempt; Customer fails to tender the Item on time; or when shipping to any destination that requires self clearance or other customs clearance procedures that require client arrival at destination.

Lost Items

An Item is considered lost if it has not been delivered within ten (10) business days after the guaranteed delivery date, for reasons outside the control of Luggage Forward or the Customer.

Search Period. Luggage Forward has ten (10) business days after the scheduled delivery date to attempt to locate the Item.

Filing Deadlines. Delay claims are void. Lost Items Claims must be submitted within 30 days of the expected delivery date.

Required Documentation. Failure to provide documentation results in denial. Customer must provide within 30 days:

Complete contents list
Proof of purchase
Proof of ownership
Photos and other documentation

Maximum Reimbursement. The maximum reimbursement for a lost Item is the greater of:

The DMB amount; or
The purchased Value Protection.

Recovery After Payment. If the Item is located after claim payment, Customer may be required to repay the claim amount before Luggage Forward returns the Item.

Damage to Items and Contents

Claims for damage to an Item, its container, or its contents must be submitted within fifteen (15) days of the actual delivery date.

Exclusions. Luggage Forward has no liability for:

Cosmetic damage, including scratches, dents, dirt, stains, scuffs, or residue from tape or labels;
Damage to protruding or external parts, including wheels, handles, straps, and pockets;
Damage caused by inadequate packaging; or
Normal wear and tear.

Inspection. Customer must retain the damaged Item and all original packaging for inspection by Luggage Forward, the Carrier, or their agents. Failure or refusal to permit inspection may result in denial of the claim.

Damage to Shipping Containers. Damage to suitcases, bags, or other shipping containers is subject to the following limits:

Reimbursement is capped at $500 per container, regardless of any additional Value Protection purchased;
Luggage Forward may reimburse up to $50 per damaged wheel, zipper, or handle, subject to the $500 maximum.

Missing or Damaged Contents. Coverage for missing contents applies only if Customer proves the container was fully secured or locked during transit. Customer must provide both proof of ownership and proof of value. Proof of damage and value must be submitted in the form of photos and receipts. The value used for reimbursement is the actual purchase price, as shown on a receipt or other proof of purchase. Replacement cost or current market value is not used.

Maximum Reimbursement. Reimbursement is limited to the Value Protection amount purchased. Any reimbursement for a Damaged Item counts toward and may not exceed the Value Protection limit.

International Shipments

Luggage Forward will make all commercially reasonable efforts to maximize the likelihood of a timely Customs clearance process and to minimize duties, taxes or other fees imposed by Customs or similar authorities. Customer is responsible for supplying Luggage Forward with the complete contents of each Item in the shipment. All documents and images provided to Luggage Forward must be clear and legible.

Any duties, taxes or other fees incurred during the Customs process will be passed on to the Customer. Fees may be charged to Customer’s credit card given during booking or may be billed directly from a third party Customs brokerage or shipping company. If an Item is delayed by Customs or similar authority, Luggage Forward will make every possible effort to resolve the issue and have the Item released, yet Customs delays are out of the realm of Luggage Forward’s immediate authority. Luggage Forward will not be liable for any losses resulting from delays that occur due to Customs inspections for international shipments. Items delayed due to Customs or similar authorities during international shipments will not be covered under the Delayed Shipments warranty. You acknowledge that any goods shipped by Luggage Forward are subject to confiscation by United States and foreign Customs officials and other similar agencies. Disallowed items vary from country to country, please contact Luggage Forward if you have a question about sending a specific item to a specific country.

Right to Inspect

Luggage Forward and its agents reserve the right to inspect and open any Item shipped by Luggage Forward.

Warranty and Liability Disclaimer

EXCEPT FOR THE EXPRESS WARRANTIES MADE TO YOU UNDER THE HEADING ABOVE ENTITLED “WARRANTIES”, ALL INFORMATION CONTAINED ON THIS WEBSITE AND ANY AND ALL SERVICES PROVIDED TO YOU BY LUGGAGE FORWARD ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. LUGGAGE FORWARD, ITS AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE INFORMATION ON THIS WEBSITE AND ANY SERVICES PROVIDED TO YOU BY LUGGAGE FORWARD, ITS EMPLOYEES, AGENTS, AFFILIATES OR SUPPLIERS, INCLUDING, BUT NOT LIMITED TO ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE SHIPPING AND TRANSPORTATION COMPANIES OR CARRIERS PROVIDING SERVICES FOR AND ON BEHALF OF LUGGAGE FORWARD ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF LUGGAGE FORWARD OR ITS AFFILIATES. LUGGAGE FORWARD AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SHIPPING OR TRANSPORTATION COMPANIES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. LUGGAGE FORWARD AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL LUGGAGE FORWARD, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEB SITE, OR FOR ANY SERVICES OBTAINED THROUGH THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF LUGGAGE FORWARD, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. LUGGAGE FORWARD’S MAXIMUM LIABILITY FOR ANY ITEM IS LIMITED TO THE LESSER OF: THE PURCHASED VALUE PROTECTION AMOUNT, THE DMB REFUND, OR $100 IF NO PROTECTION PURCHASED. LUGGAGE FORWARD IS NOT LIABLE FOR: CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS, MISSED TRAVEL, THIRD-PARTY COSTS; OR EMOTIONAL OR SENTIMENTAL VALUE.

General

Governing Law. This Agreement and all disputes, claims, or controversies arising out of or relating to your use of the website or any services provided by Luggage Forward shall be governed exclusively by the laws of the State of Delaware, without regard to conflict-of-law principles.

Venue for Non-Arbitrable Claims. Except as required to enforce the arbitration provision, Customer consents to exclusive jurisdiction of the state and federal courts in Denver, Colorado. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

Severability. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

Arbitration Agreement; Class Action Waiver. All disputes shall be resolved by binding arbitration administered by AAA. No class actions. No consolidated claims. Arbitration may occur by video conference.

Entire Agreement. This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Luggage Forward with respect to this website and any services provided to you by Luggage Forward and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Luggage Forward with respect to the matter set forth herein. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Force Majeure. Neither Luggage Forward nor any Affiliate or any of their respective Suppliers shall be deemed to be in default of this Agreement or be liable for any delay or failure in performance resulting directly or indirectly from any act of God, civil or military authority, civil disturbance, war, strike, fire, earthquake or other cause beyond its control.

Carrier Terms and Third-Party Conditions. Customer agrees that Carrier terms and conditions govern all shipments. Carrier decisions regarding liability, packaging, and delay are binding.

Use of Minor-Related Information. Any information relating to a minor provided in connection with a shipment is processed solely to facilitate the Services. Luggage Forward does not use such information for marketing, profiling, or advertising purposes and makes no representations regarding the practices of third-party Carriers or facilities after delivery is completed.

You further agree that you have read and agree to be bound by the additional terms contained in Luggage Forward’s Terms of Use and Privacy Policy which may be found on Luggage Forward’s website and that you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of Luggage Forward’s services. Any rights not expressly granted herein are reserved.

Changes to These Terms

From time to time, we may update these Terms of Service or Privacy Policy to reflect changes in our business, services, or the law. Continued use of the Services after such updates constitutes acceptance of the revised Terms and/or Privacy Policy, except where additional notice or consent is required by applicable law.

If a change is material, meaning it affects your rights or obligations, we’ll give you reasonable notice, such as an email to your registered address or a notice on our website. By continuing to use our services after the new Terms take effect, you agree to the updated version. Luggage Forward may immediately suspend or terminate Services for fraud, misuse, or shipping prohibited items. Continued use of the website after any change constitutes acceptance of updated Terms. Customer is responsible for regularly reviewing these Terms.