Mishandled Baggage


Bags are lost or delayed on a daily basis in air travel. Unfortunately, many travelers have horror stories about their lost baggage. However, some airlines are better than others when it comes to mishandled baggage. For your reference, we have provided the mishandled luggage statistics for the major U.S. airlines below. The statistics encompass reports received from passengers regarding lost, damaged, delayed or stolen baggage.  The data is taken from DOT’s Bureau of Transportation Statistics (Office of Airline Information).

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Mishandled Luggage

Updated October 9, 2014
Airline 2013 Lost Bags 2013 Lost Bags
(Per 1,000)
2014 Lost Bags 2014 Lost Bags
(Per 1,000) (YTD)
Airtran 63,302 3.71 25,549 4.94
Alaska Airlines 53,318 2.88 30,011 2.65
American Airlines 205,060 2.94 158,663 4.20
Delta Airlines 221,724 2.19 154,888 2.48
Frontier Airlines 21,921 2.14 11,331 1.80
Hawaiian Airlines 20,791 2.25 12,134 2.20
JetBlue Airlines 51,040 1.91 33,160 2.09
Spirit Airlines N/A N/A N/A N/A
Southwest Airlines 439,323 3.72 329,599 4.43
United Airlines 236,326 3.47 149,995 3.81
US Airways 130,138 2.52 116,117 3.74
Virgin America 6,031 .97 3,609 .98