Our On-Time Guarantee

Luggage Forward takes the complexity out of international luggage shipping by providing clients with realistic and predictable delivery times based on our extensive experience with each country's unique Customs processes. Unlike alternatives, our transit times actually include ample time for routine Customs inspections that are common practice when shipping luggage internationally. Our international Forwarding Specialists properly complete all necessary Customs documentation for our clients and work around the clock to ensure luggage moves seamlessly to your international destination.

The guarantee covers domestic (U.S.) services ranging from overnight Express to seven-day Economy, and all international services, whose door-to-door transit times are country specific and factor in additional time for routine customs inspections. If your bag is picked up on its scheduled pickup date and is not delivered by 11:59 p.m. local time on its guaranteed delivery date, we refund double the transportation charge for that bag. This refund is your sole remedy for a late bag. The guarantee does not apply if the delay is caused by weather, customs holds or government action; the shipment contains prohibited items; an international bag is locked; documentation is incomplete or incorrect; you request a later delivery date; the carrier makes a timely first delivery attempt; the bag is not ready for pickup on the scheduled date; or the destination requires self-clearance. See our Terms of Service for details.