CNN
American Morning
CNN's Soledad O'Brien asks her guest "Oh, man. So tell us about this Luggage Forward." Correspondent Andey Serwer says "Well, this is -- there's a couple of them. One's called Luggage Forward, for instance. There's a story in the "USA Today" you can check out. And the way this one works is, they basically come to your house, grab your bags. You never see them again until they're in your hotel room. I mean how sweet is that?"
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