Luggage Forward Assures Airline Travelers Their Bags Won’t Be One of Millions Lost Each Year
BOSTON, February 21, 2006 -– Luggage Forward, the premier provider of door-to-door luggage delivery, today announced the addition of two feature enhancements to better serve the company’s growing client base. The addition of a real time online luggage tracking system and the extension of the Luggage Forward’s on time delivery guarantee are both intended to give clients an even greater peace of mind when forwarding luggage.
At a time of decreased confidence in the on time arrival of luggage checked with airlines, Luggage Forward is bolstering its commitment to customers by expanding its on time guarantee. In the rare scenario of a delayed item, clients will be reimbursed up to $500 per item for expenses that result from the late arrival of their luggage or sports equipment. Luggage Forward makes this commitment from its impeccable on-time delivery record. Advanced tracking technology is used to individually monitor each shipment from pick up to delivery making Luggage Forward the dependable alternative method for travelers seeking to ensure bags and sports equipment get to their destination safely, conveniently and on time.
The introduction of the Luggage Tracker system is the latest development in Luggage Forward’s ongoing commitment to making complete and transparent information available to the client throughout the entire forwarding process. Luggage Forward clients know that their shipment is constantly being monitored by their Forwarding Specialist, but Luggage Forward recognizes that some clients appreciate the option of having online access to the real time status of their order.
“The expansion of Luggage Forward’s on time guarantee and deployment of our proprietary Luggage Tracker system respectively signify an ongoing dedication to first class service and the intelligent application of technology, both hallmarks of the Luggage Forward brand,” said Zeke Adkins, Vice President of Marketing for Luggage Forward. “These principles allow Luggage Forward the efficiency to offer the lowest prices in the industry for bookings made with ample lead time, while offering a comprehensive set of guaranteed time sensitive shipment solutions.”
The U.S. Department of Transportation recently published a report detailing that 3.5 million pieces of checked baggage were lost by airlines in 2005. Because Luggage Forward’s entire infrastructure is strictly focused on delivering luggage safely and on time, travelers can now eliminate the risk of lost or delayed bags. In 2005, regional and feeder airlines responsible for many of the connecting flights were noted as the worst in baggage handling. Fortunately, passengers with complicated travel itineraries can now remove some of the anxiety associated with multiple connections by using Luggage Forward’s service. Passengers need only worry about themselves as they connect flights, not whether their luggage has made it with them on the next leg of their journey.
Luggage Forward continues to lead this emerging vertical within the travel industry with ongoing service and technology enhancements. The company prides itself on customer service with the highest level of attention applied to each booking, which provides clients a new dimension of travel convenience.
About Luggage Forward
Luggage Forward, the premier provider of door-to-door luggage and sports equipment delivery service to more than 200 countries worldwide, offers a wide range of specialized forwarding options allowing clients the convenience of traveling without their luggage. The company’s industry-leading website, luggageforward.com, provides dynamically generated, real-time price quotes, online order booking and luggage tracking. Clients choosing to book by phone speak to a dedicated Forwarding Specialist who will individually monitor the shipment from initial inquiry to delivery using advanced order tracking technology. Luggage Forward’s trusted relationships with a vast international network of agents and shippers result in unparalleled reliability and guaranteed on-time delivery. By eliminating long waits, the aggravation of lost luggage and the burden of carrying heavy bags, Luggage Forward allows clients to experience total travel convenience. For more information: www.luggageforward.com.