New feature-rich website simplifies luggage delivery booking and improves user experience
BOSTON, August 25, 2005 — Luggage Forward today announced the launch of the company’s new website www.luggageforward.com. The redesigned site focuses on providing customers easy access to information, instant price quotes and simplified online order placement.
The new functionality is powered by Luggage Forward’s Automated Routing Control™ (ARC) system, which is the product of more than 18 months of analysis, planning and development. The system brings the process of order quoting and booking online in a way that is efficient, user-friendly and secure.
“We are very pleased with the flexibility and speed of our ARC system,” said Keith Kirley, Luggage Forward’s President. “The development of this tool is the result of an intensive study of our customer’s requirements for first class luggage forwarding service.”
In conjunction with the unveiling of this new online capability, Luggage Forward has streamlined all aspects of its ordering process. Based on customer feedback, Luggage Forward has implemented the following improvements.
simplified pricing structure – customers are no longer required to know the exact weight of each piece of luggage. Items are now organized by class and priced accordingly.
customized supplemental insurance – in addition to the included $500 loss and damage coverage, customers can now add custom levels of insurance to individual bags during the online ordering process.
multiple pick up options – customers who require an exact pickup time can now take advantage of Precise Pickup.
These customer-focused improvements are intended to maintain Luggage Forward’s position as the premier provider of both domestic and international luggage and sports equipment delivery services. Continuous advancements in both technology and service offerings make Luggage Forward’s product unlike anything else available to travelers who want their luggage forwarded in a secure, reliable manner.
About Luggage Forward
Luggage Forward is the premier door-to-door luggage and sports equipment delivery service. The company offers a range of specialized forwarding options allowing domestic and international travelers to fly without their luggage. Luggage Forward has trusted relationships with a vast international network of agents and shippers, resulting in unparalleled reliability and guaranteed on-time delivery. For more information: www.luggageforward.com.