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Luggage Forward Now Available at a Discount for All Club Members
Here’s an alternative to checking your bags you may not have considered: Ship your luggage. It’s a lot cheaper and easier than you might think. E-commerce retailers like Amazon have driven freight prices way down. Luggage Forward is the leader in shipping luggage. Your bags will be picked up at your home and delivered to your resort. You can ship standard and oversized bags, golf clubs, skis or anything else you may want to have at your destination. It’s also a great service for cruises — Luggage Forward will deliver your bags right to your cruise ship waiting in port. No special bags or packaging are required; just affix the large Luggage Forward tag to your bag. And the best part — you don’t have to lug heavy luggage to and from the airport. read more ...Club Traveler Turns 1!
Below are the 10 most-clicked Club Traveler articles: Luggage Forward Now Available at a Discount for All Club Members. We continue to strive to offer Members unique benefits that enhance their Club Membership experience. read more ...
Luggage Forward® Unveils Online Platform for Cruise Baggage Delivery
Luggage Forward, the worldwide leader in doorstep to destination luggage delivery, today announced the launch of its online booking engine designed for shipping bags to and from cruises. This first-of-its-kind platform provides passengers, logistics providers, and cruise lines with a streamlined interface to manage the process of sending luggage to or from any cruise ship worldwide. read more ...
Teaching Call Center Agents the Right Skills to Cope with Difficult Transactions
Of course, agents can’t be taught to give in to every customer who makes a demand. This scenario would ultimately harm the company as much as accusing customers of being wrong. A middle ground needs to be found that will demonstrate to customers that your company cares about resolving their problems without looking like pushovers. Zeke Adkins, founder of Luggage Forward, writing for Entrepreneur recently, summed up the conundrum like this: “Customers are not always right. They’re just never wrong.” “What separates the truly exceptional customer-service organizations from the rest is their ability to successfully bridge any gap between their company’s performance and a client's expectation,” wrote Adkins. read more ...
What’s the Better Deal for Skiers: Fly, Ship, or Rent?
Alternately, get your gear to the slopes with Luggage Forward, a shipping company that specializes in sports gear. They offer overnight, two-, three-, five-, and seven-day door-to-door services. Co-founder Zeke Adkins points out small airports, such as Aspen, are usually served by smaller aircraft. “Big double ski bags often get bumped off of flights due to weight imbalance issues,” he says. According to Mr. Adkins, greater New York to Colorado is one of the more popular routes, and on average the seven-day service costs $84 door to door for ski equipment. Money is refunded for any late bag, and the company will reimburse up to $500 for any expenses incurred. read more ...