WHAT PEOPLE ARE SAYING
See what the media is saying about our revolutionary door-to-door luggage delivery service!
Luggage Forward, the worldwide leader in doorstep to destination luggage delivery, today announced the launch of its online booking engine designed for shipping bags to and from cruises. This first-of-its-kind platform provides passengers, logistics providers, and cruise lines with a streamlined interface to manage the process of sending luggage to or from any cruise ship worldwide.
Of course, agents can’t be taught to give in to every customer who makes a demand. This scenario would ultimately harm the company as much as accusing customers of being wrong. A middle ground needs to be found that will demonstrate to customers that your company cares about resolving their problems without looking like pushovers. Zeke Adkins, founder of Luggage Forward, writing for Entrepreneur recently, summed up the conundrum like this: “Customers are not always right. They’re just never wrong.” “What separates the truly exceptional customer-service organizations from the rest is their ability to successfully bridge any gap between their company’s performance and a client's expectation,” wrote Adkins.
Read more at TMCnet >Alternately, get your gear to the slopes with Luggage Forward, a shipping company that specializes in sports gear. They offer overnight, two-, three-, five-, and seven-day door-to-door services. Co-founder Zeke Adkins points out small airports, such as Aspen, are usually served by smaller aircraft. “Big double ski bags often get bumped off of flights due to weight imbalance issues,” he says. According to Mr. Adkins, greater New York to Colorado is one of the more popular routes, and on average the seven-day service costs $84 door to door for ski equipment. Money is refunded for any late bag, and the company will reimburse up to $500 for any expenses incurred.
Read more at Outside >Lugging heavy bags on public transportation. Damaged or lost luggage. How much would you pay to avoid those hassles? Companies like Luggage Free and Luggage Forward offer white glove service to ship your bag from your home or hotel directly to your destination. Deliveries are guaranteed on time and can be tracked.
Read more at CNN Money >Every business owner and customer-facing employee has heard the saying "the customer is always right." This makes the companies who say it -- and the customers who hear it -- feel good. But it’s simply not always true in the real world. Early on as my company, Luggage Forward, was being developed, I received a valuable piece of advice: "Customers are not always right. They’re just never wrong." This small, but important distinction has enabled me to approach customers' issues in a more productive manner.
Read more at Entrepreneur >Membership with Inspirato with American Express connects people to exclusive traveling luxuries. Inspirato partners with a wide variety of companies to make traveling and lodging easy for the members. Avis and Cadillac are two examples of partner companies that work with Inspirato. Members can receive discounts on rental vehicles so that they can enjoy their vacations in style. Travelers who are planning to take ski trips can visit Folsom Custom Skis for a special price on custom ski sets. Luggage Forward may be one of the most beneficial services of them all: This is a service that provides a pickup of a traveler’s baggage and sports equipment, and the service will ship it to any destination.
Read more at BankingSense >"There are ways of flying with skis and snowboards in tow that get you and your gear to your final destination without too much hassle"...."or, you can skip the hassle altogether and ship your gear ahead of time. Companies like Luggage Forward and even FedEx have dedicated programs for shipping ski gear from door to door."
Read more at Peter Greenberg >7. Light on Luggage Parents will no longer have to lug every bag through the terminal while trying to keep their kids from running in every direction. TRS Ballistic Luggage has a unique bag system, which allows each bag to connect and roll at once. When not in use, the bags can store inside one another like nesting dolls. Or, just save the hassle altogether and ship your luggage with Luggage Forward. Luggage Forward will pick up your bags from your home or office and deliver them directly to your hotel, rental home, or cruise ship.
Read more at Peter Greenberg >Luggage Forward, a company that ships your luggage so you don’t have to check it, ships skis and snowboards to more than 200 destinations worldwide. They pick up your items at a home or office and deliver it directly to a second home, office, rental property or hotel. No worries about navigating the airport with skis or arriving to your destination only to find your skis didn’t make it.
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