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As co-founder of door-to-door luggage delivery company Luggage Forward, Zeke Adkins spends a lot of time on the road building the brand’s strategic partnerships and researching the client experience. He talks to Gayatri Bhaumik about his tricks for making life on the road as easy as possible.
Read more at The Art of Business Travel>I’ve talked about how to ship your luggage to and from your hotel, but what about your cruise ship? The shipping company Luggage Forward now has a program that lets you send your luggage to and from your cruise ship. They’ve partnered with 40 different cruise lines, and can deliver luggage to 169 ports worldwide.
Read more at Peter Greenberg>Luggage Forward, the worldwide leader in doorstep to destination luggage delivery, and 3RD HOME, the premier reciprocal travel club for luxury second homeowners, today announced a strategic partnership designed to provide 3RD HOME members with a more convenient and relaxing way to travel.
No one likes schlepping luggage on a trip, and there are plenty of services happy to take your bags off your hands. Now one company is making it even easier. Luggage Forward has been in the bags-to-cruise-ship business for about a decade. The company announced Monday that cruise passengers can ship their luggage to 122 ships at 100 ports worldwide using its new online reservation system.
Read more at LA Times>Luggage Forward has created a new online booking engine designed for shipping bags to and from cruise ships. With an interface that the company claims can locate any cruise ship worldwide, the system offers luggage deliveries to ships belonging to 40 different cruise lines at almost 170 ports around the world. The service includes river cruise vessels.
Read more at Travel Daily Media>Luggage Forward, which ships luggage for passengers as an alternative to carrying or checking bags, has announced a new booking platform. This new platform is specially designed for shipping bags to and from cruise ships worldwide.
Read more at Travel Agent Central >Luggage Forward, the worldwide leader in doorstep to destination luggage delivery, today announced the launch of its online booking engine designed for shipping bags to and from cruises. This first-of-its-kind platform provides passengers, logistics providers, and cruise lines with a streamlined interface to manage the process of sending luggage to or from any cruise ship worldwide.
Of course, agents can’t be taught to give in to every customer who makes a demand. This scenario would ultimately harm the company as much as accusing customers of being wrong. A middle ground needs to be found that will demonstrate to customers that your company cares about resolving their problems without looking like pushovers. Zeke Adkins, founder of Luggage Forward, writing for Entrepreneur recently, summed up the conundrum like this: “Customers are not always right. They’re just never wrong.” “What separates the truly exceptional customer-service organizations from the rest is their ability to successfully bridge any gap between their company’s performance and a client's expectation,” wrote Adkins.
Read more at TMCnet>Alternately, get your gear to the slopes with Luggage Forward, a shipping company that specializes in sports gear. They offer overnight, two-, three-, five-, and seven-day door-to-door services. Co-founder Zeke Adkins points out small airports, such as Aspen, are usually served by smaller aircraft. “Big double ski bags often get bumped off of flights due to weight imbalance issues,” he says. According to Mr. Adkins, greater New York to Colorado is one of the more popular routes, and on average the seven-day service costs $84 door to door for ski equipment. Money is refunded for any late bag, and the company will reimburse up to $500 for any expenses incurred.
Read more at Outside>Media Inquiries Contact
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